Question 1

How fast can you get someone out?

Accepted Answer

Most jobs are scheduled within 1–2 days across Seattle, Bellevue and the Eastside. No-heat and no-cool calls get priority on the schedule, and you get an arrival window the day of your appointment.

Question 2

Do you charge extra for nights or weekends?

Accepted Answer

No. We don't charge overtime rates. The price you're quoted is the price whether it's Tuesday at 10am or Saturday at midnight.

Question 3

How does your pricing work?

Accepted Answer

Estimates on new systems are always free. On repairs there's an upfront diagnostic fee — we find the problem, show you the exact price for the fix, and you approve it before we start. The diagnostic fee is credited back when you approve the repair.

Question 4

Are you licensed, bonded and insured?

Accepted Answer

Yes — licensed, bonded and insured in Washington (WA Lic. SEATTHC776JK). Our installers are factory-trained on Mitsubishi, Daikin and Bryant/Carrier.

Question 5

What brands do you install and service?

Accepted Answer

We specialize in three main lines — Mitsubishi Electric (we're a Mitsubishi Electric Diamond Contractor), Daikin and Bryant/Carrier. We also install and service American Standard, Lennox, LG, Bosch and Day & Night, and we service most other major brands too.

Question 6

Do you offer financing?

Accepted Answer

Yes. We offer monthly payment plans with approved credit, including promotional low- and no-interest terms on qualifying systems. You'll see the monthly payment before you commit.

Question 7

What happens after the install?

Accepted Answer

We commission and test the system before we leave, register your equipment with the manufacturer, and include a first-year tune-up.

Question 8

What areas do you serve?

Accepted Answer

We serve ten cities, based right in Kent: Seattle, Bellevue, Kirkland, Woodinville, Bothell, Renton, Issaquah, Sammamish, Redmond and Kent.

Straight answers, before you book

Service-specific questions

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